Defective Item Return

If you receive damaged or incorrect item(s), please contact us within 3 business days upon receipt of the item. Nectar Digital will gladly accept returns for the items and customer will get a full refund for any defective items and the return shipping charges from customer’s destination to our Hong Kong warehouse.

Non-defective Item Return

Nectar Digital will accept for any items in new, unused, and undamaged condition within 30 days from confirmed delivery. The returned item must be in its original condition, original packaging and accompanied by proof of purchase for a full refund; otherwise, the refund will not be issued. However, customers will be responsible for all return shipping charges from customer’s destination to our Hong Kong warehouse. Please make sure to use an insured, prepaid postal service that provides tracking info, as we will not be able to issue a refund if we do not receive the return item. Once we receive the items back in our Hong Kong warehouse, we will issue a refund after deducting all return shipping costs. Purchases become final sales after 30 days from the confirmed delivery date and are no longer eligible for return or refund.

Failed Delivery

Orders that are returned because of an incorrect address provided by the customer, or customer not available at time of delivery, customers will be responsible for all return shipping charges from customer’s destination to our Hong Kong warehouse. Once we receive the items back in our Hong Kong warehouse, we will issue a refund after deducting all return shipping costs.

Refused Delivery

Delivery refused by customer, or customer chooses shipping without duty paid during checkout and subsequently declines to pay applicable duties & taxes when it arrives. Customers will be responsible for all return shipping charges from customer’s destination to our Hong Kong warehouse. Once we receive the items back in our Hong Kong warehouse, we will issue a refund after deducting all return shipping costs.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and accountinformation for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.